FAQs - DakPay UPI PSP App

Q. What is UPI?

A. Unified Payments Interface (UPI) is an instant payment system developed by the National Payments Corporation of India (NPCI), an RBI regulated entity. UPI is built over the IMPS infrastructure and allows you to instantly transfer money between any two parties' bank accounts.

Q. What is an UPI-PIN?

A. UPI-PIN (UPI Personal Identification Number) is a 4/6 digit pass code you create/set during first time Account registration with DakPay UPI App. You have to enter this UPI-PIN to authorize all bank transactions. If you have already set up an UPI-PIN with other UPI App you can use the same on DakPay UPI.
Note 1: Banks issued MPIN is different from the UPI-PIN, please generate a new UPI-PIN in the DAKPAY UPI App
Note 2: Please do not share your UPI-PIN with anyone. DakPay UPI App does not store or read your UPI-PIN details and your bank's customer support will never ask for it.

Q. What happens if I enter wrong UPI-PIN during a transaction?

A. In case you enter the wrong UPI PIN, the transaction will fail. In case you input the wrong UPI PIN multiple times, bank may temporarily block sending money using UPI from your account (this varies from bank to bank)

Q. I have selected the Bank name to link with UPI but it does not find my bank A/c

A. In such a case, please ensure that the mobile number linked to your bank account is same as the one verified in any other UPI App. If it is not the same, your bank accounts will not be fetched by the UPI platform.

Q. How do I pay an online merchant through UPI?

A. When you shop-online, you can pay through UPI when you see UPI as a payment option. On clicking that, you will need to enter your Payment Address (eg - xyz@postbank). Once entered, you will receive a collect request on your DakPay UPI App. Enter your DakPay UPI PIN here and your payment will be complete

Q. Do money transfers happen on UPI only during banking hours?

A. All payments are instant and 24/7, regardless of your bank's working hours.

Q. I have paid for my transaction but not received anything. Why is that?

A. Once you complete a transaction, you should see a success status on the DakPay UPI App screen and receive an SMS from your bank. In some cases, due to operator issues it can take longer time. In case you have not received your confirmation within an hour please contact the customer support at your bank.

Q. How can I view my transaction history?

A. Go to Home Screen ->Transaction History, to view all your past and pending transactions.

Q. How is UPI different from IMPS?

A. UPI is providing additional benefits to IMPS in the following ways:
a. Provides for a P2P Pull functionality.
b. Simplifies Merchant Payments
c. Single App for money transfer
d. Single click two factor authentication

Q. Does a customer need to register before remitting funds using UPI?

A. Yes, a customer needs to register with DakPay UPI App before remitting funds using UPI and link his accounts

Q. Does the customer need to register a beneficiary before transferring funds through UPI? What details of beneficiary will be required?

A. No, registration of Beneficiary is not required for transferring funds through UPI as the fund would be transferred on the basis of Virtual ID/ Account No. + IFSC.

Q. Does customer need to have a bank account or this can be linked to a card or wallet?

A. No, customer cannot link a wallet to UPI, only bank accounts can be added.

Q. Does the beneficiary also have to register for UPI for receiving funds?

A. In case of VPA/ UPI ID based transaction, the beneficiary needs to have a UPI ID/VPA registered with any UPI app but in case of Account No. + IFSC, the beneficiary need not be registered for UPI.

Q. What happens if my mobile phone is lost?

A. In case of mobile loss, one needs to simply block his mobile number thus no transaction can be initiated from the same mobile number which is a part of device tracking and at the same time UPI PIN would be required for any transaction which is not to be shared with anyone.

Q. Can I link more than one bank account to the same virtual address?

A. Yes, several bank accounts can be linked to the same virtual address.

Q. What are the different channels for transferring funds using UPI?

A. The different channels for transferring funds using UPI are:
a. Send / Collect through Virtual ID (VPA)
b. Scan UPI QR
c. Account Number + IFSC
d. Send Money to contact (who are registered on @postbank handle)

Q. What if my account is debited but the transaction does not go through?

A. In case your transaction has failed, but the amount was debited then the same will be reversed to you in 3-5 working days. In case the amount does not get reversed within above timeframe, you can contact your bank’s (which was debited) customer care for the same.

Q. Can I put a stop payment request for funds transferred by UPI?

A. No, once the payment is initiated, it cannot be stopped.

Q. Where do I register a complaint with reference to the UPI transaction on DakPay App?

A. You can raise your grievance or check status of UPI transaction through the DakPay UPI App.

Q. What happens if I forget my PIN?

A. In case someone forgets the UPI PIN, s/he needs to re-generate a new UPI PIN using his debit card details (the last six digits of their debit card & expiry date).

Q. Will I be able to use UPI after I change my SIM or mobile?

A. In case of change in SIM/mobile/application of the PSP, customer would require to re-register themselves for UPI.

Q. What is the timeline to approve a collect request by a payer?

A. The timeline to approve a collect request needs to be defined by the requester.

Q. In case my mobile is used by another person, will there be any security breach?

A. In any transaction, the UPI PIN would be required which needs to be fed through the mobile at the time of any transaction making it safe and secured. In addition to that DakPay UPI can only be accessed by using passcode/biometric

Q. What if I change my mobile carrier?

A. No problem at all. You can continue using DakPay UPI App as usual.

Q. What if I change my handset?

A. If you change your handset, you will need to:
1. Download the DakPay UPI App again
2. Register through mobile verification
3. Your VPA will be auto saved

Q. Will there be any auto-deduct payments from my account?

A. No, there will be no auto deduction of any payments from your account.

Q. How does DakPay UPI App access my bank A/c information?

A. This is a feature of the UPI payment platform (built by NPCI - an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. UPI app can't see all the details. This exchange is done over secure banking networks and we don't store or ever use it.

Q. What if I lose my phone?

A. If you lose your phone, the UPI-PIN is required to authorize all transactions which will not be known to any third person and hence they will not be able to use the UPI App.

Q. My transaction is showing “Pending”. The amount has been debited and not credited. Is there a problem?

A. Your transaction is successful, but due to some issue at the beneficiary bank end, there is a delay. The amount will reach him/her in 48 hours, once the bank is done with its daily settlements.

Q. Is there any limit set for transaction amount using DakPay UPI App?

A. No. There is no limit set within the DakPay UPI App. Limit, if any, is set by issuer banks where you maintain your account. If you choose to link IPPB SB account, the limits set for money transfer through UPI is set at Rs. 10,000 per transaction and Rs. 20,000 per day.

Q. Is debit card must to generate Virtual Private address (VPA)?

A. Yes.