FAQs – RuPay Virtual Debit Card

Q. What is IPPB Virtual Card?

A. IPPB Virtual Card is Digital Debit Card, which can be used for e-commerce (online) transactions. The Card can be used to shop online at any merchant website/ online portals in India that accepts RuPay Cards, without any difference from a regular plastic Card.

Q. What is an e-commerce (online) transaction?

A. Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services over electronic systems such as Internet/ Mobile and other computer networks.

Q. Is my Virtual Card safe?

A. Yes, the customer details (bank account number, mobile no., email address, etc.) are not shared with Merchant / Vendor. All the transactions are validated via OTP as a second factor authentication.

Q. Which type of customers can have Virtual Debit Card?

A. IPPB customers having Mobile Banking Application with transaction rights / access can avail the services of Virtual debit card.

Q. Will my card be activated for transaction also, after generation?

A. Yes, once generated, Virtual Debit Card will be activated for Online/e-commerce transactions within India.

Q. Can customer withdraw Cash / transact on point of sales (POS) machines using Virtual Card?

A. No, the Card can be used only for making online payments on ecommerce/ merchant websites/ payments gateways that accept RuPay Debit Cards.

Q. Is there any issuance charge or any annual fee for using Virtual Card?

A. Yes, one-time issuance charge is Rs. 25 (inclusive of GST). However, there is no charges on re-issuance of the card. Please refer schedule of charges available on the bank’s website for more information.

Q. If I suspect that someone has seen my Virtual Card details, can someone use it for fraudulent transactions?

A. As the card usage is protected through OTP (One Time Password), which is only sent to the customer’s registered mobile phone, the chances of fraudulent transaction are very low. However, the customer must take adequate precaution.

Q. What are the offers/ benefits available on RuPay Virtual Debit Card?

A. Please refer https://www.rupay.co.in/ for the offers on RuPay Debit card.

Q. What if customer have both Current Account and Savings Account.

A. Customer can have one Virtual debit card issued for each account type.

Q. Can a minor (below 10 years of age) have Virtual debit card?

A. Virtual Debit Card will not be issued for minor below 10 years.

Q. Can I set my limit of RuPay Card from my Mobile Banking App?

A. Yes, customer may set individual limit on Mobile banking app. However kindly note that this limit should not go beyond the maximum limit defined by IPPB.

Q. Can I block my Virtual Card?

A. Yes, there is an option on Mobile Banking app to block IPPB Virtual Debit card either temporary or permanently. Customer may also approach nearest post office / bank branch/ access points/ call center for blocking card permanently.

Q. What is the difference between temporary blocking and permanent blocking of virtual card and on which channels each is allowed?

A. As the name suggest, temporary blocking is to block the card on temporary basis, which customer may unblock later on. However, in permanent blocking, the existing card will be closed and can be no longer unblocked. In case of future use, customer may generate card once again.

Q. Is there any minimum or maximum limit for the Card transaction?

A. Please refer below table: Minimum Amount Rs. 1 Maximum Amount Rs 50,000 (per day, per card)

Q. What is tokenization?

A. Tokenization is the process of replacing a card’s 16-digit number with a unique alternate card number, or ‘Token’ which shall be unique for a combination of card, token requestor and device. Tokens can be used for online transactions, mobile point-of-sale transactions or in-app transactions. This token contains no personal information that can be directly accessed and keeps changing making it the most secure method to complete payments.

Q. What is the RBI’s new tokenization guideline?

A. RBI has directed the payment aggregators, wallets and online merchants (entities in card transaction/payment chain other than card issuers/card networks) not to store any sensitive card related customer information including full card details. Hence, the card numbers can be replaced with ‘token’ as mentioned above. This RBI mandate would come into effect from 1st October 2022. Please be assured that this will not hamper your card experience but will make your card transactions more secure.

Q. What happens to my saved cards from 1st Oct, 2022?

A. As the card details will not be saved from 1st Oct 2022, you will need to tokenize your card on the corresponding Merchant website or app for online card transactions. You can then continue to make payments without entering your card details again on that Merchant if you have generated a token. If you do not tokenize your card, then you would have to manually enter your full card details for making transactions.

Q. How would tokens be used by online Merchants?

A. Token generated will be used instead of your card details for all the online payments you make on the merchants.

Q. What is the benefit of tokenization?

A. A tokenized card transaction is considered safer as the actual card details are not shared / stored with the merchants to perform the transaction.

Q. How can I tokenize my card with online Merchant?

A. You should follow the instructions specified by the online Merchant and follow the registration and verification flow in order to register for tokenization and store the token with the online Merchant. Generally, the process would entail filing your card details, followed by verification via OTP and then a token will be generated associated with your card. This token will be saved by the online Merchant.

Q. What happens if I do not tokenize my card?

A. If you do not choose to tokenize your card then you will have to enter all your card details including card number, expiry and CVV for every payment you make.

Q. Can my token on one merchant be used for another?

A. No, token registered on one merchant cannot be used on another merchant. Each merchant will have a unique token associated with every card saved on that Merchant. This token cannot be used for any other card that you might have or on any other merchant. Essentially, your card will have multiple tokens based on the number of Merchant you would have tokenized your card with.

Q. How can I delete token generated by me (de-tokenized)?

A. You can delete token by directly going to the merchant’s website/app and deleting the card associated with the token from your payment preferences.

Q. Is there any limit on the number of cards that I can request for tokenization?

A. You can request for tokenization of any number of cards to perform a transaction.

Q. Once tokenized, how will the I get to see the card details on the merchant page?

A. You will be able to see the last 4 digits of the card on the merchant page.